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Ghost-Mart Return Policy
Ghost-Mart offers a 7-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact firstname.lastname@example.org. We will reject any return shipment which does not have a Ghost-Mart issued return authorization number on the outside of the box.
Return Merchandise Authorization Form
All products returned must be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Shipping charges are 100% non refundable on returned items. Further, the return shipping charges are the customer's responsibility. On defective items they will of course be replaced without incuring any further shipping charges.
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Ghost-Mart to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Ghost-Mart immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Ghost-Mart of damaged goods within the first 3 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Relations at email@example.com.
DEFECTIVE returns can be returned directly to Ghost-Mart within 7 days from the invoice date, at Ghost-Mart's discretion for: credit, replacement, exchange, or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 7 days, only manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by Ghost-Mart within 7 days from the invoice date, at Ghost-Mart's discretion for: credit, exchange.
All NON-DEFECTIVE returns are subject to a 15 percent restocking fee. If the package is refused by the customer, the customer shall be responsible for the original and return shipping fees.
Ghost-Mart reserves the right to authorize product returns beyond 7 days from the invoice date. IF the product is accepted after 7 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.